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PRODUCT WARRANTY
PRODUCT WARRANTY

YOUR SATISFACTION IS OUR PASSION

We take great pride in the workmanship, quality and durability of all the furniture we sell. Each of our pieces is made by master craftsmen who have years of experience in making high quality furniture and accessories.  Our furniture features the finest components including select kiln dried hardwood frames, guaranteed durable coverings including Genuine top grain Italian leather, plush cushions, and grade 304 stainless steel.

Therefore, if under normal household usage you experience any manufacturing related defects with your furniture piece(s) at any time simply call us and we’ll arrange to have your piece(s) repaired in your home, get your piece(s) sent back to the factory for repair, or at our discretion, replace the piece(s). We simply can't stress enough how well made and comfortable our pieces are, but don't just take our word for it, read our comprehensive warranty and returns information below.

 

CUSTOMER SERVICE & COMPANY INTEGRITY

We're a company that truly cares about our customers, the quality of our products, and our reputation. You can rest assured knowing that we've searched far and wide for the absolute highest grade of furniture and accessories. With over 30 years of retail sales experience, we've perfected the art of personalised customer service. Please take a moment to Read Our Customer Testimonials (these can be found on the home page) regarding our furniture and customer service. We guarantee you will not find higher quality, more comfortable furniture either online or at your local furniture store. You have our word.

 

THE 2 YEAR WARRANTY

What This Warranty Covers
This warranty covers substantial defects in materials and workmanship in your product.

 

What The Warranty Does Not Cover

This warranty does not include upholstery and stitching as this is subject to fair ware and tare. This warranty does not cover any problems which result from improper use of the product, abuse, accidents, or acts of God, such as hurricane or floods.

How long the warranty lasts
The coverage of this warranty lasts for two years after the date of installation of your new product.

 

How To Get Service
If something goes wrong, please contact us in writing either by post (see address below) or by email at
sales@swankyrooms.co.uk , stating your invoice number, name and delivery address along with summary of the problem.

 

Postal Address:

Customer Services

Swanky Rooms Unit 1

Providence Street,

Stock Industrial Estate,

West Midlands,

B64 5DG 
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